FAQ

• The first and only, Biologique Recherche retail and concept store in Asia
• First retailer to follow full brand protocol and advanced skin analysis
• Offering the first and only tester bar worldwide

Biologique Recherche is officially opening its first official retail store in Asia at the iconic Marina Bay Sands, bringing renowned formulas combining authenticity and balance to the heart of Singapore.

With a reputation for astounding effectiveness based on a clinical approach to beauty, the brand intentionally uses pure, concentrated ingredients, as well as an innovative protocol and procedure.

From world-class cult-favourites Lotion p50, Masque Vivant, to La Grand Crème, the store will carry Biologique Recherche’s wide range of products with experts available to attend to any questions and provide professional skincare advice on-site.

It is fine to use other skin care products with Biologique Recherche products, but we recommend that you seek advice before doing so. In particular, avoid using retinol, as it may counteract with our products or make your skin sensitive.

Every Biologique Recherche product has a Prooftag© sticker. It includes a QR code that verifies the product’s authenticity. Furthermore, the Singapore official distributor can verify the product for you.

Animal and vegetal active ingredients in Biologique Recherche products are by-products and all respectful of C.I.T.E.S. guidelines. As a result, we commit to not use raw materials derived from protected or endangered species.

If you are a vegan, you may contact us directly to enquire about certain products. Briefly, you may use Lotions P50 and some quintessential serums which our ingredients tab header do mention whether they are marine, plants or bio.

Sure, you can. Please contact us if you are interested in trying other BR products, and we can assist you.

Your order will be shipped within 1-2 working days after we receive it. We will notify you if any items are unavailable. We do not keep large quantities of items in stock to maintain their freshness. Every 3-4 weeks, we will ship fresh items from Biologique Recherche France HQ. If the item you have ordered is not in stock, you will receive it within 2-4 weeks, under normal circumstances. Because France HQ has no stock, shipments may be delayed. This is a worldwide problem, not just a Singapore one.

We deliver your parcel using Private courier door delivery.

Yes, we can. However, we will not be liable for lost or stolen orders.

We provide free shipping in Singapore. There is absolutely no additional shipping fee incurred.

Unfortunately No, we only ship within Singapore.

Biologique Recherche has various distribution partners around the world and each distributor is only allowed to sell within its country. This explains why we are only able to sell and ship the brand in the Singapore.

When there is an update to your order (e.g. shipment), you will receive an email from us with tracking information on your order. You may check the parcel status using the tracking url and number.

All delivery comes with tracking information.

We accept payment by cards from Visa, MasterCard and American Express.

When placing an online order with your debit/credit card, your details will be entered into a Secure Sockets Layer (SSL) secured web page. Your details will then be SSL-encrypted and sent directly to our credit card provider’s network, where your details and transaction will be authorized and approved. Your credit card details will never be stored on our servers. All payments are PCI compliance internationally.

For *questions/enquiries* feel free to contact brsgmbs@gmail.com or call 6688 7166.